Delete your Ekstra account

Deleting your account (Profile > Delete account) anonymizes your name, email and phone number, deletes your profile photo, and disables your ability to log in; it is possible once no booking is in progress. Provider-only data — bio, banner and portfolio photos — is deleted the same way, and the identity document photo from sign-up, and any insurance, qualification, or other verification document on file, are permanently deleted from storage. Your date of birth, the link with Sign in with Apple or Google (also removed at Apple), and data with no bearing on another user's records (saved favorites, saved addresses, availability alerts, cutting preferences, photos added to booking requests, SMS verification codes, notification tokens) are deleted outright. Bookings, payments and refunds are kept without your name, for disputes and accounting. This action is permanent and can't be undone.

We keep your information for as long as your account is active, and afterward as needed to satisfy legal, accounting, or fraud-prevention obligations (for example, payment records). If you delete your account (see Section 12), your personal information is anonymized in our systems; some booking records may be retained in anonymized form where deleting them outright would corrupt another user's own booking or review history.